Customer Care & Merchandising Specialist

H.E.B.; Conroe (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

H-E-B is seeking a Customer Service Representative to maintain a well-stocked, clean, and organized department while delivering excellent customer service. The role involves stocking, rotating products, inventory support, and assisting customers with selections in a fast-paced retail environment.

The position requires a strong focus on accuracy, safety, and adherence to SOPs, with opportunities to participate in various department duties and sign/tag preparation as needed.

Qualifications

• Strong customer service skills.
• Clear communication and interpersonal abilities.
• Reading and writing proficiency.
• Planning and organizing capabilities.

Responsibilities

• Stocking and rotating items daily to maintain department standards.
• Assist with inventory control and move product as needed.
• Keep back area organized for night crew and incoming trucks.
• Prepare and display merchandise to be attractive to customers.
• Maintain shelf tags and signage accuracy and visibility.
• Uphold safety, sanitation, and SOP compliance in the department.
• Assist with Customer Service tasks as needed.
• Handle tag creation and sign preparation for department items.

Skills

Strong customer service

Communication skills

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Job description

H-E-B is seeking a Customer Service Representative to maintain a well-stocked, clean, and organized department while delivering excellent customer service. The role involves stocking, rotating products, inventory support, and assisting customers with selections in a fast-paced retail environment.

The position requires a strong focus on accuracy, safety, and adherence to SOPs, with opportunities to participate in various department duties and sign/tag preparation as needed.