Retail Customer Experience Associate

Von Maur, Inc.; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401k plan

No extended hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source of information and support. You will own the customer experience by greeting customers, handling inquiries by phone, and guiding them to the right area.

You will also manage charge accounts, accept payments, and prepare purchases for shipment. The role requires maintaining an organized department, handling banking deposits as needed, and being available for day, evening, and

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected as a reliable source of information and support. You will own the customer experience by greeting customers, handling inquiries by phone, and guiding them to the right area.

You will also manage charge accounts, accept payments, and prepare purchases for shipment. The role requires maintaining an organized department, handling banking deposits as needed, and being available for day, evening, and