Donated Goods Specialist | Customer Experience Champion

Paycom - ATS; Springdale (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill is seeking a Donated Goods Associate to support store operations by processing, pricing, stocking, and selling donated items. You will rotate between donor door, processing, merchandising, and cashiering to meet daily demand and deliver an ACE customer experience.

You will greet donors and customers, handle transactions, maintain clean, organized spaces, and collaborate with teammates. Training on Goodwill standards and safety is provided, with opportunities to advance as you gain

Qualifications

• High school diploma or GED preferred.
• Previous retail, cashier, or warehouse experience helpful but not required.
• Ability to provide excellent customer service in a fast-paced environment.
• Basic math and reading skills required.
• Must be able to follow directions, work independently, and as part of a team.
• Willingness to learn Goodwill standards for donations, pricing, and sales.
• Complete required training, HazMat awareness, and equipment certifications within 30 days of hire.
• Basic proficiency with POS, handheld scanners, barcode printers; willingness to learn AI-assisted item recognition/price suggestion tools as deployed.
• Dependable attendance.

Responsibilities

• Provide excellent customer service by greeting donors and customers in a friendly, helpful manner consistent with Goodwill’s ACE culture.
• Accurately process sales transactions at the register, including cash, credit, and other forms of payment, while following all cash-handling policies.
• Receive, unload, and sort donated goods; determine quality and usability of items based on Goodwill guidelines.
• Hang, tag, price, and stock donated merchandise efficiently to meet production and sales goals.
• Maintain the cleanliness and organization of the sales floor, donation area, stockroom, and restrooms.
• Regular attendance is required as outlined in Goodwill's attendance policy.
• Ensure compliance with all safety standards and loss prevention procedures.
• Assist customers in locating merchandise and answer questions regarding store policies and promotions.
• Support team members by flexing between cashier, production, and sales floor duties as needed.
• Participate in training and development to enhance skills and knowledge of Goodwill’s mission and policies.
• May participate in new store building and renovation efforts as needed.
• Perform other related duties as assigned to meet daily production, safety, and customer goals.

Job description

Goodwill is seeking a Donated Goods Associate to support store operations by processing, pricing, stocking, and selling donated items. You will rotate between donor door, processing, merchandising, and cashiering to meet daily demand and deliver an ACE customer experience.

You will greet donors and customers, handle transactions, maintain clean, organized spaces, and collaborate with teammates. Training on Goodwill standards and safety is provided, with opportunities to advance as you gain