Retail Customer Experience Manager

Raymour & Flanigan; Seekonk (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Raymour & Flanigan, a long-standing furniture retailer, seeks an experienced retail manager to lead a customer-focused team in Seekonk, MA. We value dedication and invest in your future success.

You will hire, coach, and develop associates, manage payroll and benefits data, and partner with sales and operations to deliver an exceptional shopping experience. The role requires a flexible schedule including evenings, weekends, and holidays, with a commitment to professional service and continuous

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Proficient in PC-based applications.
• Leadership skills required.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.
• Bachelor's degree preferred.

Responsibilities

• Provide superior customer service in every situation.
• Lead, build and develop a team for modeling service excellence.
• Maintain associate payroll, benefit and performance information.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations team members to enhance the customer shopping experience.
• Resolve escalated customer issues.
• Balance multiple priorities in a fast-paced environment.
• Prepare daily sales, delivery, inventory reports and payroll reconciliations to ensure accuracy.

Skills

Leadership

Customer service

Team development

Education

Bachelor's degree

Tools

PC-based software

Job description

Raymour & Flanigan, a long-standing furniture retailer, seeks an experienced retail manager to lead a customer-focused team in Seekonk, MA. We value dedication and invest in your future success.

You will hire, coach, and develop associates, manage payroll and benefits data, and partner with sales and operations to deliver an exceptional shopping experience. The role requires a flexible schedule including evenings, weekends, and holidays, with a commitment to professional service and continuous