Customer Experience Leader | Build High-Impact Teams

Raymour & Flanigan; Candlewood Orchards (CT); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health Coverage

401k Match

Paid Vacations

HSA

FSA

Training & Development

Tuition Reimbursement

Merchandise Discount

Disability Insurance

Life Insurance

Specified Disease Insurance

Résumé du poste

Raymour & Flanigan is seeking a seasoned manager to lead a customer service team at the Brookfield Showroom. The role emphasizes delivering superior service, coaching staff, and aligning operations with sales goals to enhance the customer shopping experience.

The ideal candidate has at least three years of management experience in retail or customer service, with a preference for a Bachelor's degree. Flexibility to work evenings, weekends, holidays, and events is required.

Qualifications

• Minimum three years' management experience in a customer service or retail environment.
• Bachelor's degree preferred.
• Flexibility to work a retail schedule that includes nights, weekends, holidays, and special events.

Responsabilités

• Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request.
• Lead, build and develop a team for modeling service excellence.
• Maintain associate payroll, benefit and performance information.
• Hire, coach, mentor and develop associates.
• Partner with sales and operations teams to enhance the customer shopping experience.

Connaissances

Customer service leadership

Team management

Proficient PC

Flexibility in scheduling

Formation

Bachelor's degree preferred

Description du poste

Raymour & Flanigan is seeking a seasoned manager to lead a customer service team at the Brookfield Showroom. The role emphasizes delivering superior service, coaching staff, and aligning operations with sales goals to enhance the customer shopping experience.

The ideal candidate has at least three years of management experience in retail or customer service, with a preference for a Bachelor's degree. Flexibility to work evenings, weekends, holidays, and events is required.