Retail Customer Experience Leader & Team Coach - PTO

Binny; Bloomington (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

FSA plan

401(k) plan

Educational reimbursement

Paid time off

Paid sick time

Paid parental leave

Paid holidays

Employee discount

Job summary

Binny's Beverage Depot in Bloomington, IL seeks a Customer Service Manager to lead daily operations, inspire the team, and elevate the customer experience. You will supervise staff, enforce policies, and drive sales while ensuring safety and accuracy.

This full-time role requires 1–2 years of retail management, strong interpersonal skills, and ability to work evenings, weekends, and holidays. Training, scheduling, inventory, and promotional execution are key responsibilities.

Qualifications

• Must be 21 years of age.
• 1–2 years retail management experience.
• Full-time; ability to work evenings, weekends and holidays.
• Strong interpersonal skills to communicate with confidence.
• Ability to influence and lead staff; team player.

Responsibilities

• Motivate staff to achieve store goals and deliver excellent customer service.
• Supervise daily operations and enforce company policies for safety and security.
• Conduct staff training, coaching, and new-employee orientations.
• Plan schedules and coordinate merchandising and promotions.
• Assist in hiring and managing performance; provide ongoing feedback.
• Communicate with store leadership to identify strengths and opportunities.

Skills

Supervisory skills

Customer service

Sales drive

Interpersonal communication

Time management

Tools

POS systems

Cash handling

Inventory tools

Job description

Binny's Beverage Depot in Bloomington, IL seeks a Customer Service Manager to lead daily operations, inspire the team, and elevate the customer experience. You will supervise staff, enforce policies, and drive sales while ensuring safety and accuracy.

This full-time role requires 1–2 years of retail management, strong interpersonal skills, and ability to work evenings, weekends, and holidays. Training, scheduling, inventory, and promotional execution are key responsibilities.