Customer Experience Leader — Retail Store Manager

Binny's Beverage Depot; Champaign (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) plan

Educational reimbursement

Paid time off

Paid holidays

Employee discount

Job summary

Binny's Beverage Depot in Champaign is hiring a Customer Service Manager to lead daily operations, inspire the team, and focus on delivering an outstanding customer experience through active supervision and a strong service culture. You will work closely with the General Manager and Assistant Store Manager, enforce company policies, drive sales, and develop staff through coaching, scheduling, and coaching.

This full-time role requires 1-2 years of retail management experience, flexibility to

Qualifications

• 1-2 years retail management experience with supervisory responsibilities.
• Must be able to work evenings, weekends and holidays as scheduled.
• Strong interpersonal and communication skills to build staff and customer relationships.
• Ability to lead, coach, and provide feedback to staff.

Responsibilities

• Motivate and supervise staff to achieve store goals and enhance the service culture.
• Provide leadership presence and enforce company policies and procedures.
• Conduct new employee orientations, train and coach Store Associates.
• Plan and adjust schedules to maximize sales and manage payroll.
• Coordinate merchandising and promotions with accurate pricing and signage.
• Support hiring processes and staff development.

Skills

Retail management

Interpersonal skills

Leadership

Training

Job description

Binny's Beverage Depot in Champaign is hiring a Customer Service Manager to lead daily operations, inspire the team, and focus on delivering an outstanding customer experience through active supervision and a strong service culture. You will work closely with the General Manager and Assistant Store Manager, enforce company policies, drive sales, and develop staff through coaching, scheduling, and coaching.

This full-time role requires 1-2 years of retail management experience, flexibility to