Schaumburg--Customer Service Manager

Binny; Schaumburg (IL); On-site; USD 26,000 - 33,000; Full time

Job summary

Binny's in Schaumburg, IL is seeking a Customer Service Manager to lead the store team and elevate the customer experience. You will supervise staff, train colleagues, and coordinate daily operations to meet sales goals while enforcing company policies and procedures.

The role emphasizes active leadership, service culture, and hands-on oversight of scheduling, merchandising, and promotions. Candidates should have retail management experience and strong interpersonal skills to motivate teams and

Qualifications

• Retail management experience (1–2 years) required.
• Full-time, evenings, weekends, and holidays as scheduled.
• Strong interpersonal and communication skills.
• Ability to develop staff relationships and coach.
• Excellent organizational and time management skills.
• Able to pass alcohol training and maintain certification.
• Physical ability to lift up to 50 pounds.
• Stand/walk for extended periods.

Responsibilities

• Create a welcoming environment and respond to customer inquiries.
• Supervise staff and guide customer engagement.
• Lead by example to deliver high levels of service and drive sales.
• Conduct new employee orientations and coaching.
• Assist in hiring and scheduling to maximize sales.
• Ensure store standards and appearance compliance.
• Assist with inventory management and promotions.

Skills

Supervisory experience

Staff coaching

Interpersonal skills

Time management

Multitasking

Written & oral communication

Teamwork

Cash handling

Alcohol training

Mobility / physical stamina

Tools

POS systems

Scanners

Job description

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. They are focused on the customer experience through active supervision and enhancing the service culture. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforcing all company policies and procedures, including, safety and security.

Major Duties and Responsibilities

• Consistently creates a welcoming environment for the customer andquickly respondsto customer inquiries and needs
• Observestaff member's customer engagement and interactions, provideinstructions and guidance to staff to continually improve the customer experience
• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
• Conducts new employee orientations, trains and coaches Store Associates
• Utilizes company tools to diagnose opportunities and develops action plans to improve performance
• Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
• Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
• Provides direction, support, and ongoing feedback of overall performance to staff members
• Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
• Ensures company standards are met for store and associate appearance
• Assists withplanning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
• Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing andsignageinformation is accurate
• Willingness to participate in continued education, including product knowledge and professional development
• Assists management team with inventory management
• Performs all duties of a store associatewhile functioning as a Customer Service Manager
• Performs allduties as directed by managers

Qualifications

• Must be 21 years of age
• 1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
• Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
• Abilityto developconstructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
• Skillsto influence at all levels;demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
• Demonstrates strong comprehension along withexcellent writtenand oral communications skills; ability to read small type
• Possessstrong organizational and time management skills; effective ability to multitask and strong attention to detailrequired
• Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
• Ability to count cashand make change accurately
• If necessary, must be ableto pass any applicable alcohol training class and maintain a current certification card
• Ability to repeatedly lift 40-50 pounds
• Ability to stand and/or walk for extended periods of time
• Ability to follow directions and complete assignments
• Performallduties as assignedby supervisors
• Ability to repeatedly walk up and down stairs
• Ability to work in cold areas

The pay range for this position is $19.00-$24.00.

Binny's offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays and an employee discount.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.