Retail Customer Experience Leader

Carhartt; Meridian (ID); On-site; USD 28,000 - 34,000; Full time

Job summary

Carhartt is seeking a Store Supervisor for an on-site retail location in Meridian, ID. The role reports to the Store Leader and drives the Carhartt consumer experience through engaging service, merchandising excellence and effective coaching of associates.

Ideal candidates will have 1 year of supervisory retail experience, strong communication skills, and the ability to lead by example in a fast-paced environment. This is an on-site position with typical retail hours and up to 5% travel.

Qualifications

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.

Responsibilities

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to continue to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Skills

Supervisory experience

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Training and development

Organization

Communication

POS Systems

Microsoft Office

Education

HS Diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Carhartt is seeking a Store Supervisor for an on-site retail location in Meridian, ID. The role reports to the Store Leader and drives the Carhartt consumer experience through engaging service, merchandising excellence and effective coaching of associates.

Ideal candidates will have 1 year of supervisory retail experience, strong communication skills, and the ability to lead by example in a fast-paced environment. This is an on-site position with typical retail hours and up to 5% travel.