Retail Experience Leader — Guest-Centric, On-Site

Carhartt; Gurnee (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Carhartt is seeking a Store Associate in Illinois to support daily store operations and deliver outstanding customer experiences. This on-site role requires partnering with the Store Leader to execute merchandising standards, training, and team development while ensuring store profitability and a safe work environment.

The candidate should have 1 year of supervisory retail experience, strong communication skills, and a commitment to Carhartt's core values.

Qualifications

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback of associates, ensuring positive growth.
• Support Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration).
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information, local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.
• Assist the Store Leader and Assistant Store Leader with external partnerships and event promotions for the benefit of the store.
• Support execution of community engagement events.
• Engage with local community and support the Store Leader and Assistant Store Leader with bringing forth ideas to grow brand awareness.
• Assist the Store Leader and Assistant Store Leader with recruiting and identifying potential talent for all positions.
• Ownership of individual development and professional growth.

Skills

Supervisory experience

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Training

Communication

Education

HS Diploma or GED

Tools

POS Systems

Microsoft Office

Job description

Carhartt is seeking a Store Associate in Illinois to support daily store operations and deliver outstanding customer experiences. This on-site role requires partnering with the Store Leader to execute merchandising standards, training, and team development while ensuring store profitability and a safe work environment.

The candidate should have 1 year of supervisory retail experience, strong communication skills, and a commitment to Carhartt's core values.