Retail Experience Leader: Customer, Coaching & Community

Carhartt; Medford (OR); On-site; USD 26,000 - 32,000; Full time

Job summary

Carhartt is seeking a Retail Associate Supervisor to lead store operations and deliver exceptional consumer experiences at our on-site location in Medford. You will partner with the Store Leader and Assistant Store Leader to maintain visual standards, coaching, and daily store performance.

The role requires strong organizational and communication skills, at least 1 year of supervisory retail experience, and a passion for customer service.

Qualifications

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training and development.
• Excellent organization, prioritization and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback of associates, ensuring positive growth.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards while contributing to store profitability and safety.
• Communicate with Store Leader regarding operations data; including product information, local competition, events, etc.
• Support revenue-building strategies set by Corporate and Store Leader and monitor performance metrics.
• Assist with external partnerships and event promotions for the store's benefit.
• Support execution of community engagement events and growing brand awareness.
• Assist with recruiting and identifying potential talent for all positions.

Skills

Customer service

Leadership

Communication

Team collaboration

Organization

Sales

Education

HS Diploma or GED

College degree preferred

Retail supervision experience

Tools

POS Systems

Microsoft Office

Job description

Carhartt is seeking a Retail Associate Supervisor to lead store operations and deliver exceptional consumer experiences at our on-site location in Medford. You will partner with the Store Leader and Assistant Store Leader to maintain visual standards, coaching, and daily store performance.

The role requires strong organizational and communication skills, at least 1 year of supervisory retail experience, and a passion for customer service.