Retail Consumer Experience Leader

Carhartt; Birmingham (AL); On-site; USD 37,000 - 46,000; Full time

Job summary

Carhartt in Birmingham, AL, is seeking a Consumer Experience Leader (Supervisor) for a full-time, on-site role. You will lead store operations and coach a team to deliver outstanding consumer experiences.

This role emphasizes training, merchandising, and customer engagement while maintaining store standards and safety. The successful candidate will have supervisory retail experience and a commitment to Carhartt's hard-working heritage.

Qualifications

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Strong organizational, prioritization, and communication skills.
• Excellent teamwork and collaboration abilities.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional experiences.
• Support store leadership with consumer experience program initiatives, visual merchandising, and standards.
• Foster a positive, collaborative team environment for associates' growth.
• Provide training, coaching, and feedback to staff.
• Ensure store controls and operating standards are followed while supporting profitability and safety.
• Communicate operations data and product information to leadership.
• Assist with revenue-building strategies and monitor store performance.
• Support external partnerships and community events for brand awareness.

Skills

Sales

Customer service

Merchandising

Inventory control

Loss prevention

Staffing

Coaching

Communication

Team collaboration

POS Systems

Microsoft Office

Education

HS Diploma or GED

College degree preferred

Tools

POS Systems

Microsoft Office

Job description

Carhartt in Birmingham, AL, is seeking a Consumer Experience Leader (Supervisor) for a full-time, on-site role. You will lead store operations and coach a team to deliver outstanding consumer experiences.

This role emphasizes training, merchandising, and customer engagement while maintaining store standards and safety. The successful candidate will have supervisory retail experience and a commitment to Carhartt's hard-working heritage.