Retail Customer Experience Leader

Stop & Shop; Coventry (RI); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Culture of diversity and inclusion

Comprehensive benefits

Career development opportunities

Employee discounts

Strong team culture

Job summary

Stop & Shop in Coventry, RI is seeking a results‑oriented Customer Service Manager to drive exceptional service, operational efficiency, and profitability across Front End, Online Pick‑up, and Cash Office.

You will recruit, coach and develop a diverse team, monitor performance metrics, ensure safety and sanitation standards, and partner with local communities to deliver best in class experiences.

Qualifications

• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office
• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience
• Highly motivated, results-oriented, and a self-starter with a proven track record of success
• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals
• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Recruit, hire and orient new hires while maintaining a high level of talent within the department
• Monitor and evaluate associate performance and ensure development plans
• Foster a culture of diversity and inclusion within the team
• Manage labor relations and resolve employee issues and grievances
• Monitor key performance metrics and identify opportunities for process optimization
• Manage departmental budgets, expenses, and financial targets
• Ensure compliance with company policies and regulatory requirements
• Engage with the local community and coordinate outreach initiatives

Skills

Leadership

Communication

Customer service

Multitasking

People development

Strategic thinking

Time management

Education

Bachelor's degree in Business Administration / Retail Management

Job description

Stop & Shop in Coventry, RI is seeking a results‑oriented Customer Service Manager to drive exceptional service, operational efficiency, and profitability across Front End, Online Pick‑up, and Cash Office.

You will recruit, coach and develop a diverse team, monitor performance metrics, ensure safety and sanitation standards, and partner with local communities to deliver best in class experiences.