Customer Service Manager, Retail Operations Leader

Stop & Shop; Westerly (RI); Sur place; USD 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Associate discounts

Professional development

Résumé du poste

Stop & Shop in Westerly, RI seeks a motivated Customer Service Manager to drive daily operations across Front End, Online Pick-up and Cash Office, delivering service excellence and profitability.

A 1–3 year supervisory background in retail grocery is preferred; a Bachelor's degree is preferred. Strong leadership, communication and team development are essential, with weekend/holiday flexibility.

Qualifications

• 1–3 years supervisory/leadership experience in retail grocery.
• Bachelor's degree in Business/Admin or related field preferred.
• Strong communication, multitasking, and customer-service skills.

Responsabilités

• Oversee daily Customer Service operations: Front End, Online Pick-up, Cash Office.
• Meet or exceed sales and profit targets while maintaining safety standards.
• Recruit, hire, and orient new staff; develop talent and diversity.
• Lead training, monitor performance, and support professional growth.
• Foster an inclusive, positive work environment and excellent service.

Connaissances

Leadership

Customer Service

Communication

Retail Operations

Supervisory Experience

Formation

Bachelor's degree preferred

Description du poste

Stop & Shop in Westerly, RI seeks a motivated Customer Service Manager to drive daily operations across Front End, Online Pick-up and Cash Office, delivering service excellence and profitability.

A 1–3 year supervisory background in retail grocery is preferred; a Bachelor's degree is preferred. Strong leadership, communication and team development are essential, with weekend/holiday flexibility.