Retail Customer Experience Leader

Five Below; Arlington (TX); On-site; USD 18,000 - 23,000; Part time

Job summary

Five Below is seeking a capable Store Leader to ensure exceptional customer service and smooth store operations. You will train and supervise crew, manage front-end merchandising, and support opening/closing routines to keep the store guest-ready at all times.

Responsibilities include recruiting, coaching, and coordinating with the leadership team to meet brand standards while maintaining stockroom organization and maintenance.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Train crew on the BEST customer service experience and lead the crew.
• Lead assigned store to achieve and maintain customer service score goals.
• Direct front end operations and merchandising to meet brand standards.
• Ensure front-end equipment is in working order and staff are trained.
• Handle opening/closing procedures and store cleanliness.
• Perform store manager duties in the manager's absence.
• Recruit, train, coach, develop and supervise crew members.
• Coordinate with store leadership on merchandising and World Recovery.
• Oversee store maintenance and stock room organization.

Skills

Leadership

Communication

Multitasking

Creative thinking

Customer service

Cash handling

Physical stamina

Education

High School graduate

College experience preferred

Job description

Five Below is seeking a capable Store Leader to ensure exceptional customer service and smooth store operations. You will train and supervise crew, manage front-end merchandising, and support opening/closing routines to keep the store guest-ready at all times.

Responsibilities include recruiting, coaching, and coordinating with the leadership team to meet brand standards while maintaining stockroom organization and maintenance.