Retail Customer Experience Lead & Trainer

The TJX Companies, Inc.; West Fargo (ND); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k)

Job summary

Marshalls, part of The TJX Companies, is seeking a Front End Leader at Store 1253 West Fargo, ND. You will supervise front-end associates, ensure a prompt, courteous customer experience, and promote loyalty programs while keeping the store clean and welcoming.

Responsibilities include training and mentoring staff, assigning registers, covering POS, addressing customer concerns, and partnering with management to meet labor policies and shrink reduction goals.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong merchandising techniques
• Ability to multi-task and adapt to changes
• Strong communication and organizational skills with attention to detail
• Team player able to train others

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail leadership

Customer service

Merchandising

Training & mentoring

Team player

Multitasking

Communication

Organizational skills

Tools

POS systems

Loyalty programs

Job description

Marshalls, part of The TJX Companies, is seeking a Front End Leader at Store 1253 West Fargo, ND. You will supervise front-end associates, ensure a prompt, courteous customer experience, and promote loyalty programs while keeping the store clean and welcoming.

Responsibilities include training and mentoring staff, assigning registers, covering POS, addressing customer concerns, and partnering with management to meet labor policies and shrink reduction goals.