Retail Customer Experience Lead | Front-End & Training

The TJX Companies, Inc.; Wake Forest (NC); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health insurance

Paid holidays/vacation/sick

Job summary

TJ Maxx at Wake Forest, NC is hiring to lead the front-of-store team and ensure an excellent customer experience. You will train associates, manage POS coverage, and promote loyalty programs while upholding store policies and safety standards.

Ideal candidates have 6 months of leadership in retail and strong communication skills, with flexibility for nights and weekends. The role offers competitive hourly pay and benefits as part of TJX’s team-based culture.

Qualifications

• At least 6 months of leadership experience in retail.
• Strong communication and organizational skills with attention to detail.
• Ability to train and mentor Associates on front-end principles.

Responsibilities

• Oversee a team of associates at the front of store to ensure excellent customer service.
• Promote loyalty programs and a positive customer experience.
• Train, coach, assign registers, and manage POS coverage.
• Maintain store safety, cleanliness, and adherence to policies.
• Address customer concerns promptly and communicate priorities to staff.

Skills

Retail leadership

Customer service

Merchandising

Training others

Job description

TJ Maxx at Wake Forest, NC is hiring to lead the front-of-store team and ensure an excellent customer experience. You will train associates, manage POS coverage, and promote loyalty programs while upholding store policies and safety standards.

Ideal candidates have 6 months of leadership in retail and strong communication skills, with flexibility for nights and weekends. The role offers competitive hourly pay and benefits as part of TJX’s team-based culture.