Retail Customer Experience Lead

S&G Stores; Findlay (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

S&G Stores in Findlay, OH is seeking a Customer Service Lead to directly support the store manager, helping the store run efficiently, follow laws and policies, and maximize sales.

You will supervise front-line staff, ensure asset protection, merchandise presentation, and handle cash transactions with integrity while working in varying temperatures and shifting schedules including weekends.

Qualifications

• Retail or customer service experience required.
• Able to occasionally lift 50 pounds.
• Able to stand for an entire shift.
• Willing to work weekends, evenings and busy periods/holidays.

Responsibilities

• Provide excellent customer service leadership to all customers.
• Acknowledge/Greet all customers that come into the store.
• Ensure that all company policies are being followed.
• Promote and maintain a clean and organized store appearance inside and out.
• Efficiently process both cash and card transactions with integrity.
• Ensure all merchandising and marketing programs are implemented properly, maintaining plan-o-gram integrity and appropriate sign placement.
• Ensure foodservice products are fresh and appealing by rotating products appropriately and removing out-of-date products.
• Monitor store activities to ensure that transactions are taking place in the proper manner.
• Respond quickly to all emergencies for the safety and security of customers and employees and notifying the appropriate individuals.

Skills

Retail experience

Customer service experience

Job description

S&G Stores in Findlay, OH is seeking a Customer Service Lead to directly support the store manager, helping the store run efficiently, follow laws and policies, and maximize sales.

You will supervise front-line staff, ensure asset protection, merchandise presentation, and handle cash transactions with integrity while working in varying temperatures and shifting schedules including weekends.