Retail Customer Experience Lead

The TJX Companies, Inc.; Corvallis (OR); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare benefits

Paid holidays/vacation/sick leave

Scholarship program

Job summary

The TJX Companies, Inc. in Corvallis, OR is seeking a front-end leadership role to ensure excellent customer service and a clean, organized store. You will lead by example, train Associates, and promote loyalty programs while supporting POS coverage and store operations.

Responsibilities include coaching teams, addressing customer concerns, and adhering to labor laws and store policies. Flexible schedule including nights and weekends; competitive benefits.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Able to respond to changes in direction or unexpected situations.
• Team player with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Merchandising

Leadership

Multi-tasking

Job description

The TJX Companies, Inc. in Corvallis, OR is seeking a front-end leadership role to ensure excellent customer service and a clean, organized store. You will lead by example, train Associates, and promote loyalty programs while supporting POS coverage and store operations.

Responsibilities include coaching teams, addressing customer concerns, and adhering to labor laws and store policies. Flexible schedule including nights and weekends; competitive benefits.