Retail Customer Experience Lead

The TJX Companies, Inc.; Chesapeake (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k)

Job summary

TJ Maxx in Chesapeake, VA is seeking a front-of-store leader to supervise a team of Associates, promote a positive customer experience, and uphold loyalty programs. You will model service excellence, train staff, manage POS coverage, and ensure the store is clean, organized, and compliant with policies.

This role requires a flexible schedule including nights and weekends, with at least 1 year of retail and 6 months of leadership experience.

Qualifications

• Experience leading a front-of-store team is required.
• Strong customer service and communication skills.
• Ability to train Associates and manage POS coverage.

Responsibilities

• Creates a positive customer experience at the front of the store.
• Trains and mentors Associates on front-end principles.
• Assigns registers and coordinates breaks for Associates.
• Addresses customer concerns promptly and maintains store standards.
• Promotes loyalty programs and safety policies.

Skills

Customer service

Leadership

Merchandising

multitasking

Job description

TJ Maxx in Chesapeake, VA is seeking a front-of-store leader to supervise a team of Associates, promote a positive customer experience, and uphold loyalty programs. You will model service excellence, train staff, manage POS coverage, and ensure the store is clean, organized, and compliant with policies.

This role requires a flexible schedule including nights and weekends, with at least 1 year of retail and 6 months of leadership experience.