Retail Customer Experience Coordinator

The TJX Companies, Inc.; West Virginia; On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a Retail Associate to lead frontline operations, promote a highly satisfied customer experience, and drive loyalty.

You will train Associates, oversee register transactions, and ensure adherence to policies while contributing to a welcoming store culture. Responsibilities include mentoring staff, managing cash controls, and supporting store leadership with merchandising standards and safety compliance.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to train and provide direction to others.
• Able to run a register/handle money.

Responsibilities

• Leads the frontline to promote a "Highly-Satisfied" customer experience while driving customer loyalty.
• Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
• Acts with integrity to adhere to company policy and procedures.
• Promotes a culture where everyone feels welcomed, valued, and engaged.
• Has a strong desire to achieve team and individual results.
• Available and willing to work in multiple areas of the store as needed.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors all Associates on Policies and Procedures.

Skills

Customer service

Cash handling

Team training

Policy compliance

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is seeking a Retail Associate to lead frontline operations, promote a highly satisfied customer experience, and drive loyalty.

You will train Associates, oversee register transactions, and ensure adherence to policies while contributing to a welcoming store culture. Responsibilities include mentoring staff, managing cash controls, and supporting store leadership with merchandising standards and safety compliance.