Retail Customer Experience & Merchandising Associate

The TJX Companies, Inc.; Union Gap (WA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Health insurance options

Paid holidays

Job summary

The TJX Companies, Inc. is seeking team members to deliver a highly satisfied customer experience across our stores. You will engage with customers, uphold store standards, and support operations to ensure a clean, organized, and welcoming shopping environment.

Responsibilities include ringing transactions, promoting credit and loyalty programs, merchandising duties, and participating in safety and loss-prevention efforts. A flexible schedule and strong communication skills are essential.

Qualifications

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Retail customer experience preferred

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJX Companies, Inc. is seeking team members to deliver a highly satisfied customer experience across our stores. You will engage with customers, uphold store standards, and support operations to ensure a clean, organized, and welcoming shopping environment.

Responsibilities include ringing transactions, promoting credit and loyalty programs, merchandising duties, and participating in safety and loss-prevention efforts. A flexible schedule and strong communication skills are essential.