Retail Customer Experience Captain

Macy's; Fairfield (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

8 paid holidays

Career development

Tuition reimbursement

Job summary

Macy’s in Fairfield, CA is seeking a Selling and Support Captain to champion customer service, lead teammates, and drive merchandising excellence on the sales floor.

As an elevated hourly associate, you’ll implement promotional initiatives, train colleagues, and support the brand’s customer experience while advancing into roles like Personal Stylist or Sales and Customer Experience Manager.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Fulfills customer orders and merchandises on the selling floor.
• Leads colleagues in executing tasks and priorities.
• Provides fast feedback to enhance each customer experience.
• Maintains high-level customer service through problem-solving.
• Promotes Macy’s mobile app to boost in-store engagement.
• Partners with People Leaders to plan total store activities.
• Supports opening/closing procedures and cash handling.

Skills

Customer service

Merchandising

Brand loyalty

Leadership

Communication

Promotional selling

Omni selling

Education

High school diploma or equivalent

Tools

POS systems

RF equipment

Job description

Macy’s in Fairfield, CA is seeking a Selling and Support Captain to champion customer service, lead teammates, and drive merchandising excellence on the sales floor.

As an elevated hourly associate, you’ll implement promotional initiatives, train colleagues, and support the brand’s customer experience while advancing into roles like Personal Stylist or Sales and Customer Experience Manager.