Customer Experience Captain - Retail & Merchandising

Macy's; Bridgewater Township (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Employee Assistance Program

Merchandise discounts

Job summary

Macy's is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. As an elevated hourly colleague, you will be an expert in customer satisfaction, merchandising, and building brand loyalty, driving results through promotions and Omni selling initiatives.

Under the supervision of a People Leader, you will lead tasks, deliver outstanding service, and support store openings and daily operations.

Qualifications

• 1–2 years of direct retail experience preferred.
• High school diploma or equivalent.
• Flexible availability including evenings and holidays.

Responsibilities

• Based upon your Captain assignment you could be fulfilling customer orders, merchandising, processing new products, or supervising the selling floor in delivering exceptional customer service.
• Lead colleagues in the execution and completion of assigned tasks.
• As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience outstanding.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Enhance the in-store customer experience by promoting our Macy's mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders continuous feedback that drives a positive customer experience and improves our processes.
• Perform store opening and closing procedures, including accessing alarm system and settling the registers.
• Lead and participate in the adherence to our best in class merchandise standards.
• Educate colleagues on point of sale technology, radio frequency equipment, and applications to assist in selling and fulfillment of customer orders.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Merchandising

Leadership

Communication

Education

High school diploma

Tools

POS system

RF scanner

Job description

Macy's is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. As an elevated hourly colleague, you will be an expert in customer satisfaction, merchandising, and building brand loyalty, driving results through promotions and Omni selling initiatives.

Under the supervision of a People Leader, you will lead tasks, deliver outstanding service, and support store openings and daily operations.