Customer Service Pro — Mail, Printing & Shipping

PostNet - CO149; Denver (CO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Collaborative culture

Career path development

Job summary

PostNet Denver is seeking a Customer Service Representative to assist customers with shipping, printing, and other center services. The role also involves operating the point-of-sale system and coordinating with couriers.

You will handle inquiries in person, via email, and by phone, while supporting sales and promotions. The ideal candidate brings retail customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking - must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver's license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Responsibilities

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Skills

Customer service

Sales experience

Multitasking

Verbal communication

Written communication

Attention to detail

Time management

Organizational skills

Flexible hours

Notary knowledge (optional)

Education

High school diploma or equivalent

Tools

MS Office

Google Suite

Windows OS

Job description

PostNet Denver is seeking a Customer Service Representative to assist customers with shipping, printing, and other center services. The role also involves operating the point-of-sale system and coordinating with couriers.

You will handle inquiries in person, via email, and by phone, while supporting sales and promotions. The ideal candidate brings retail customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.