Retail Customer Service Pro - Flexible Schedule & Growth

PostNet Denver; Leland (NC); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Company parties

Flexible schedule

Training & development

Career path development

Job summary

PostNet is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and store services. You will operate the POS and other center equipment, while providing excellent service via in-person, email, and phone interactions.

Required are prior retail or customer service experience, strong communication, multitasking, and attention to detail. Must stand behind the counter and be able to work flexible hours. Driver's license is preferred.

Qualifications

• Prior customer service or sales experience in retail.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems professionally.
• Multitasking – manage multiple tasks simultaneously.
• Effective verbal and written communication skills.
• Strong attention to detail for accuracy.
• Excellent time management and organization.
• High school diploma or equivalent required.

Responsibilities

• Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise.
• Assist customers with product and service needs in person, via email, and by phone.
• Process customer sales through the point-of-sale system.
• Open and close the center, cash register, and other center systems.
• Support management in maintaining, ordering, and stocking inventory.
• Keep the center consistent with established standards.
• Interact with carriers, vendors, and staff.
• Sort mail and manage private mailboxes.
• Capture, complete tasks, and organize Virtual Mail.

Skills

Customer service

Sales experience

Communication

Multitasking

Attention to detail

Flexible hours

Stand long hours

Teamwork

Driver's license

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Windows OS

Job description

PostNet is seeking a Retail Customer Service Representative to assist customers with shipping, printing, and store services. You will operate the POS and other center equipment, while providing excellent service via in-person, email, and phone interactions.

Required are prior retail or customer service experience, strong communication, multitasking, and attention to detail. Must stand behind the counter and be able to work flexible hours. Driver's license is preferred.