Retail Customer Service Representative InPerson

PostNet - SC114; Mount Pleasant (SC); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Training & development

Flexible schedule

Paid time off

Job summary

PostNet - SC114 in Mount Pleasant seeks a Retail Customer Service Representative to assist customers with all store services. This role entails operating the point-of-sale system, helping customers with shipping, and ensuring smooth operations in the store.

Candidates should have strong customer service skills and previous retail experience, along with the ability to lift heavy packages. The position offers a dynamic work environment focused on community engagement and support.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Must be able to lift at least 50 pounds.
• Valid driver’s license required.

Responsibilities

• Assists customers with shipping and packaging services.
• Processes customer sales through the point-of-sale system.
• Maintains the center consistent with established standards.

Skills

Customer service experience

Ability to handle customer complaints

Multitasking

Verbal communication skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Benefits

• Bonus based on performance
• Free food & snacks
• Training & development
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off
• Competitive salary
• Profit sharing
• Signing bonus

Responsibilities

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned.

Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, completes tasks, and organizes Virtual Mail

Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Qualifications

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.