Retail Customer Service Representative

PostNet - NY145; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Flexible scheduling

Job summary

A local printing and shipping franchise in New York seeks a Retail Customer Service Representative to assist customers, process sales, and handle inquiries. The role requires excellent customer service skills, multitasking ability, and proficiency with Microsoft Office applications. Candidates must have a high school diploma and a valid driver’s license. Key tasks include assisting with shipping services, managing inventory, and interacting with couriers. This position offers competitive salary and opportunities for growth.

Qualifications

• Must have a high school diploma or equivalent.
• Previous customer service or sales experience preferred.
• Valid driver’s license required.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Maintain inventory and assist management.

Skills

Previous customer service or sales experience

Exceptional customer service skills

Effective verbal and written communication skills

Strong attention to detail

Outstanding time management and organizational skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Google Suite

Windows operating system

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Training & development
• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Role Overview

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

Ideal Candidate Requirements

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Notary Public certification may be required

Daily Tasks

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

Role Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed. PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

Commitment to Diversity and Inclusion

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Apply today!