Retail Customer Experience Associate (Entry Level)

Dollar Tree Stores INC; Wakefield (MA); On-site; USD 20,664,000 - 24,797,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Health insurance

Job summary

Dollar Tree Stores INC is seeking a Customer Service Associate in Wakefield, MA to deliver a friendly shopping experience. You will assist customers, handle transactions, stock shelves, and maintain a clean, secure store environment.

The role requires a high school diploma (preferred), retail customer service background, ability to lift 30–50 lbs, and strong communication and problem-solving skills. Part-time position with opportunities for growth and benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.

Skills

Customer service

Relationship management

Communication

Problem-solving

Decision making

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC is seeking a Customer Service Associate in Wakefield, MA to deliver a friendly shopping experience. You will assist customers, handle transactions, stock shelves, and maintain a clean, secure store environment.

The role requires a high school diploma (preferred), retail customer service background, ability to lift 30–50 lbs, and strong communication and problem-solving skills. Part-time position with opportunities for growth and benefits.