Retail Customer Experience Associate I

Dollar Tree Stores INC; Worcester (MA); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC in Worcester, MA is seeking a part-time Customer Service Associate to deliver a friendly shopping experience. You will assist customers, handle sales at the register, and help keep the store clean and well-stocked.

The role requires excellent customer service, strong communication, and the ability to lift 30–50 lbs as needed. Training is provided, and we offer benefits including an Employee Assistance Program and retirement plans.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong customer service, organizational, and communication skills are required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked, and recover merchandise.
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned*

Skills

Customer service

Relationship management

Organizational skills

Communication skills

Problem solving

Decision making

Physical stamina

Education

High school diploma or equivalent

Job description

Dollar Tree Stores INC in Worcester, MA is seeking a part-time Customer Service Associate to deliver a friendly shopping experience. You will assist customers, handle sales at the register, and help keep the store clean and well-stocked.

The role requires excellent customer service, strong communication, and the ability to lift 30–50 lbs as needed. Training is provided, and we offer benefits including an Employee Assistance Program and retirement plans.