Retail Customer Experience Associate

Roses Discount Stor; Mount Airy (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Big Lots in Mount Airy, NC is hiring a Customer Service Associate to deliver excellent service, greet shoppers, and assist with product selection. You will process transactions, maintain stock levels, and help unload shipments to keep the store organized and inviting.

The role emphasizes customer engagement, safety, and teamwork, with a flexible schedule including evenings and weekends. Prior retail or service experience is preferred, with a high school diploma.

Qualifications

• Customer engagement in a positive and approachable manner.
• Maintain a clean, well-stocked store for customers.
• Assist in unloading merchandise and stocking shelves.
• Stock shelves independently and recover merchandise.
• Process transactions accurately using the POS system.
• Maintain a safe and secure shopping environment.
• Perform other duties as assigned to support store operations.

Responsibilities

• Greet customers and help with merchandise selection.
• Assist with unloading trucks and moving stock to sales floor.
• Stock and rearrange shelves to keep products accessible.
• Handle customer funds and operate the POS with accuracy.
• Keep aisles clean and uncluttered for safety.
• Respond to customer questions and resolve issues.
• Support overall store profitability and operation.

Skills

Customer Focus

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Tools

POS System

Job description

Big Lots in Mount Airy, NC is hiring a Customer Service Associate to deliver excellent service, greet shoppers, and assist with product selection. You will process transactions, maintain stock levels, and help unload shipments to keep the store organized and inviting.

The role emphasizes customer engagement, safety, and teamwork, with a flexible schedule including evenings and weekends. Prior retail or service experience is preferred, with a high school diploma.