Retail Customer Experience Associate

michaels; Brandon (FL); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

401(k) with employer match

Employee discounts

Health benefits

Résumé du poste

Michaels in Tampa-Brandon, FL is seeking a store associate to deliver friendly customer service, help customers shop, and locate products. You will assist with unloading trucks, stocking merchandise, and maintaining in-stock conditions while delivering fast, friendly checkout experiences.

The role involves engagement with Rewards, Private Label Credit Card enrollments, and omnichannel tasks like BOPIS and SFS, with opportunities to cross-train in framing.

Qualifications

• Retail and/or customer service experience preferred.

Responsabilités

• Deliver friendly customer service, help customers shop our store, and find what they're looking for.
• Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Connaissances

Customer service

Cash handling

Communication

Outils

POS system

Description du poste

Michaels in Tampa-Brandon, FL is seeking a store associate to deliver friendly customer service, help customers shop, and locate products. You will assist with unloading trucks, stocking merchandise, and maintaining in-stock conditions while delivering fast, friendly checkout experiences.

The role involves engagement with Rewards, Private Label Credit Card enrollments, and omnichannel tasks like BOPIS and SFS, with opportunities to cross-train in framing.