Retail Customer Care & Returns Specialist

Inter IKEA Systems B.V.; Minneapolis (MN); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Retirement plan

Co-worker discount

Dental and vision plans

Telehealth

Job summary

IKEA Minneapolis is seeking a Retail Customer Service and Returns Associate to join our team in a full-time capacity. You will focus on accurate transactions, answering questions, and guiding customers through purchases with empathy and efficiency.

In this role you will handle returns/exchanges and collect data to improve the shopping experience, while delivering a warm, inclusive service in a fast-paced, multi-channel environment.

Qualifications

• 1 year sales or customer service experience preferred

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Cash handling

Tools

POS system

Job description

IKEA Minneapolis is seeking a Retail Customer Service and Returns Associate to join our team in a full-time capacity. You will focus on accurate transactions, answering questions, and guiding customers through purchases with empathy and efficiency.

In this role you will handle returns/exchanges and collect data to improve the shopping experience, while delivering a warm, inclusive service in a fast-paced, multi-channel environment.