Retail Customer Service and Returns Associate Full-time

IKEA USA; Minneapolis, Northern (MN, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off

Dental and vision plans

Employee discounts

Paid parental leave

Retirement and bonus plans

24/7 telehealth visits

Education assistance and learning

Safety shoe reimbursement

Meal deal

Pet insurance program

Job summary

IKEA USA in Minneapolis, MN seeks a dedicated Customer Relations associate to deliver a positive shopping experience through accurate transactions and attentive service. You will handle customer needs, resolve issues, and contribute to a seamless journey from purchase to post-sale support.

The role emphasizes empathy, fast hands-on service, and data-driven improvements while offering strong benefits, flexible hours, and opportunities to grow within a multinational retailer.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates to a manager when needed.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience during Full Serve Hand Out (FSHO).
• Facilitates easy returns and exchanges while collecting high-quality data for follow-up.

Skills

Customer service

Sales experience

Job description

Why we will love you

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.


• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.


• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.


• Builds emotional connections through meaningful and empathetic interactions with customers.


• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.


• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Qualifications

• 1 year sales or customer service experience preferred

• JOB TYPE: Permanent, Full-Time


• BENEFITS ELIGIBLE? Yes


• HOURS - HL3 (34-40 hrs/wk) Open availability required Monday-Sunday.


• SHIFT: Retail Environment, must be able to work nights & weekends.


• The hourly pay for this role is $17.58 - $24.83


• At IKEA, taking care of our co-workers and their dependents is a top priority.


• That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well, and plan for their future.


• Join our team and enjoy these benefits and so much more!


• Generous paid time off, holiday, and sick time


• WiselyPay – get earned wages up to two days early


• Paid parental leave (up to 16 weeks)


• KinderCare tuition discount


• Retirement and bonus plans


• Co-worker discount, meal deal, and referral bonus


• Pet insurance program


• Education assistance and learning programs


• Safety shoe reimbursement


• 24/7 telehealth visits


• Dental and vision plans


• Medical and Rx plans (must work min. 20 hrs/wk)


• A fun and inclusive work environment

Thank you for your interest in applying for this role. Please be aware that this is a Sensitive Position. The successful candidate will be required to complete a background check and a drug test as a condition of employment for this role.

The anticipated posting closing date is on or around 9/21/26.