Retail Customer Service and Returns Associate Full-time

Inter IKEA Systems B.V.; Minneapolis (MN); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Retirement plan

Co-worker discount

Dental and vision plans

Telehealth

Job summary

IKEA Minneapolis is seeking a Retail Customer Service and Returns Associate to join our team in a full-time capacity. You will focus on accurate transactions, answering questions, and guiding customers through purchases with empathy and efficiency.

In this role you will handle returns/exchanges and collect data to improve the shopping experience, while delivering a warm, inclusive service in a fast-paced, multi-channel environment.

Qualifications

• 1 year sales or customer service experience preferred

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO).
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Cash handling

Tools

POS system

Job description

Retail Customer Service and Returns Associate Full-time

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

What you'll be doing day to day

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JOB TYPE: Permanent, Full-Time
BENEFITS ELIGIBLE? Yes
HOURS - HL3 (34-40 hrs/wk) Open availability required Monday-Sunday.
SHIFT: Retail Environment, must be able to work nights & weekends.
The hourly pay for this role is $17.58 - $24.83
At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well, and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday, and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rxplans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The anticipated posting closing date is on or around 9/21/26.

Qualifications

• 1 year sales or customer service experience preferred

The starting rate/ salary for this position ranges from 17.58 USD to 24.83 USD and will be based on relevant work experience.