Customer Experience & Returns Specialist (Full-Time)

IKEA USA; Minneapolis, Northern (MN, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off

Dental and vision plans

Employee discounts

Paid parental leave

Retirement and bonus plans

24/7 telehealth visits

Education assistance and learning

Safety shoe reimbursement

Meal deal

Pet insurance program

Job summary

IKEA USA in Minneapolis, MN seeks a dedicated Customer Relations associate to deliver a positive shopping experience through accurate transactions and attentive service. You will handle customer needs, resolve issues, and contribute to a seamless journey from purchase to post-sale support.

The role emphasizes empathy, fast hands-on service, and data-driven improvements while offering strong benefits, flexible hours, and opportunities to grow within a multinational retailer.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates to a manager when needed.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience during Full Serve Hand Out (FSHO).
• Facilitates easy returns and exchanges while collecting high-quality data for follow-up.

Skills

Customer service

Sales experience

Job description

IKEA USA in Minneapolis, MN seeks a dedicated Customer Relations associate to deliver a positive shopping experience through accurate transactions and attentive service. You will handle customer needs, resolve issues, and contribute to a seamless journey from purchase to post-sale support.

The role emphasizes empathy, fast hands-on service, and data-driven improvements while offering strong benefits, flexible hours, and opportunities to grow within a multinational retailer.