Retail Customer Care & Merchandising Specialist

Goodwill of Silicon Valley; Palo Alto (CA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to join our retail team in Palo Alto. This entry-level role focuses on friendly customer service, basic cash handling, and learning store operations.

You will assist with merchandising, inventory, and maintaining a clean, safe sales floor while following company policies and participating in customer programs designed to support donors and shoppers.

Qualifikationen

• Experience in retail sales and/or cash handling preferred.
• Basic ability to read and write in English.
• Ability to follow directions and work cooperatively with others.
• Ability to count money quickly and accurately.
• Ability to learn opening/closing procedures and store operations.
• Physical ability to lift up to 30 lbs.

Aufgaben

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
• Maintain positive customer and employee relations; report problems to the store manager.
• Assist with inventory, display, merchandising and placement of donated and new product on the sales floor, displays, price adjustments.
• Assist with recovery, picking/straightening or housekeeping to ensure a neat, clean, safe environment.
• Use proper handling techniques and equipment for safe merchandise handling.
• Follow store policies and procedures and report non-compliance.
• Educate customers to participate in round-up and Customer Ambassador Program.
• Retrieve priced products from back room and stock/display per standards.
• Complete color pulls and participate in survey programs at checkout.

Kenntnisse

Customer service

Cash handling

Merchandising

English literacy

Tools

Cash register

Ten-key

Calculator

Personal computer

Jobbeschreibung

Goodwill of Silicon Valley is seeking a Customer Service Specialist I to join our retail team in Palo Alto. This entry-level role focuses on friendly customer service, basic cash handling, and learning store operations.

You will assist with merchandising, inventory, and maintaining a clean, safe sales floor while following company policies and participating in customer programs designed to support donors and shoppers.