Entry-Level Retail Customer Champion

Goodwill of Silicon Valley; San Jose (CA); On-site; USD 21,000 - 25,000; Full time

Job summary

Goodwill of Silicon Valley in San Jose, CA is seeking a Customer Service Specialist I to deliver friendly, respectful service while learning store operations. You will handle cash, greet customers, assist with merchandising, and maintain a clean, safe sales floor as you build foundational retail skills.

This entry-level role emphasizes teamwork, customer engagement, and participation in programs like round-up and CAP surveys, with opportunities to grow within the organization committed to

Qualifications

• Basic arithmetic skills are required.
• Ability to read and write in English.
• Able to follow directions and work cooperatively with others.
• Retail sales and/or cash handling experience strongly desired.

Responsibilities

• Provide courteous and professional customer service, greeting customers and responding to inquiries promptly.
• Responsible for cash register operation, sales/monetary transactions, opening/closing procedures.
• Maintain positive customer and employee relations; report problems to store management.
• Assist with inventory, display, merchandising and price adjustments.
• Ensure a neat, clean, safe working environment and proper housekeeping.
• Follow store policies and procedures; report non-compliance.
• Educate customers to participate in the round-up program and CAP survey.
• Retrieve priced products and stock/display on the sales floor according to standards.
• Perform color pulls and contribute to promotions alignment.
• Support with color rotations and survey collection at eligible interactions.

Skills

Cash handling

Customer service

Teamwork

English literacy

Tools

Cash register system

Ten-key calculator

PC

Job description

Goodwill of Silicon Valley in San Jose, CA is seeking a Customer Service Specialist I to deliver friendly, respectful service while learning store operations. You will handle cash, greet customers, assist with merchandising, and maintain a clean, safe sales floor as you build foundational retail skills.

This entry-level role emphasizes teamwork, customer engagement, and participation in programs like round-up and CAP surveys, with opportunities to grow within the organization committed to