Retail CSR: Upsell Tech & Billing with Commission

Buckeye Broadband; United States; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Local team environment

Hands-on training and certification

Competitive compensation and benefits

Growth opportunities

Job summary

MaxxSouth Broadband is seeking a Customer Service Representative for our retail team. You will be the face of the company, delivering friendly, high-quality service to residential customers and assisting with billing inquiries.

You will promote and upsell services, help customers choose technology solutions, and support field appointments. This role requires strong communication and teamwork, with local, 24/7 customer care as a core value.

Qualifications

• Face-to-face customer service for residential customers.
• Strong communication and interpersonal skills are required.
• Experience in a customer service environment preferred.

Responsibilities

• Deliver high-quality, face-to-face customer service in a professional manner.
• Promote and upsell MaxxSouth services to new and existing customers while aiding retention.
• Provide accurate billing, product, and policy information to customers.
• Process payments and verify field appointment times.
• Maintain accurate daily cash transactions and balance registers.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

High School Diploma

Job description

MaxxSouth Broadband is seeking a Customer Service Representative for our retail team. You will be the face of the company, delivering friendly, high-quality service to residential customers and assisting with billing inquiries.

You will promote and upsell services, help customers choose technology solutions, and support field appointments. This role requires strong communication and teamwork, with local, 24/7 customer care as a core value.