Customer Service Representative - Retail (Floater)

Block Communications, Inc.; Starkville (MS); Presencial; USD 21.000 - 22.000; Jornada completa

Descripción de la vacante

Block Communications, Inc. is hiring a Customer Service Representative (CSR) for our MaxxSouth Broadband retail team in Starkville, MS.

You will be the face of the company, delivering high-quality, in-person service to residential customers, assisting with billing inquiries, and promoting our fiber, TV, and voice services. You’ll upsell products, guide customers in choosing the right technology solutions, and ensure accurate cash handling and scheduling.

Formación

• Experience in customer service is required.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.

Responsabilidades

• Provide face-to-face customer service to residential customers.
• Assist with billing inquiries and promote MaxxSouth products and services.
• Upsell services to customers and help them make informed decisions.
• Process payments and verify appointments.
• Maintain accurate cash handling and balance registers.

Conocimientos

Customer service

Strong communication

Teamwork

Independent work

Educación

High School Diploma or GED

Descripción del empleo

Customer Service Representative- Retail

Live to the MAXX—and help make it happen! At MaxxSouth Broadband, we’re committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care.

We are seeking a Customer Service Representative (CSR) to join our retail team. As a CSR, you’ll be the face of our company, providing exceptional service to residential customers. You’ll assist with billing inquiries, promote and sell MaxxSouth products and services, and help customers make informed decisions about their technology needs.

What You’ll Do:

• Deliver high-quality, face-to-face customer service in a professional and courteous manner.

• Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.

• Provide accurate information regarding billing, products, services, and company policies.
• Process payments and verify field appointment times.
• Maintain accurate daily cash transactions and balance registers.

What We’re Looking For:

• High School Diploma, GED, or equivalent -required.
• Previous experience in a customer service environment -required.
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Why MaxxSouth Broadband?

• Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
• Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
• Get access to opportunities for professional growth, hands-on training and certification support.
• Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Positions available at several locations! Expected pay is $15-$16/hour including commission.