Customer Service Representative - Retail

Buckeye Broadband; United States; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Local team environment

Hands-on training and certification

Competitive compensation and benefits

Growth opportunities

Job summary

MaxxSouth Broadband is seeking a Customer Service Representative for our retail team. You will be the face of the company, delivering friendly, high-quality service to residential customers and assisting with billing inquiries.

You will promote and upsell services, help customers choose technology solutions, and support field appointments. This role requires strong communication and teamwork, with local, 24/7 customer care as a core value.

Qualifications

• Face-to-face customer service for residential customers.
• Strong communication and interpersonal skills are required.
• Experience in a customer service environment preferred.

Responsibilities

• Deliver high-quality, face-to-face customer service in a professional manner.
• Promote and upsell MaxxSouth services to new and existing customers while aiding retention.
• Provide accurate billing, product, and policy information to customers.
• Process payments and verify field appointment times.
• Maintain accurate daily cash transactions and balance registers.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

High School Diploma

Job description

Job Type

Full-time

Description

Customer Service Representative- Retail

Live to the MAXX—and help make it happen! At MaxxSouth Broadband, we’re committed to connecting people to what matters most—fast, reliable internet, advanced TV and voice services, and unwavering local customer care.

We are seeking a Customer Service Representative (CSR) to join our retail team. As a CSR, you’ll be the face of our company, providing exceptional service to residential customers. You’ll assist with billing inquiries, promote and sell MaxxSouth products and services, and help customers make informed decisions about their technology needs.

What You’ll Do:

• Deliver high-quality, face-to-face customer service in a professional and courteous manner.
• Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
• Provide accurate information regarding billing, products, services, and company policies.
• Process payments and verify field appointment times.
• Maintain accurate daily cash transactions and balance registers.

What We’re Looking For:

• High School Diploma, GED, or equivalent - required.
• Previous experience in a customer service environment - required.
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Why MaxxSouth Broadband?

• Become part of a locally rooted team delivering the fastest fiber speeds in the region, that prides itself on 100% local, 24/7 customer care.
• Grow your career in a fast-growing technology company with a people-first environment where connectivity means community.
• Get access to opportunities for professional growth, hands-on training and certification support.
• Gain the opportunity to work with cutting-edge technology and explore our competitive compensation and benefits package.

Positions available at several locations! Expected pay is $15-$16/hour including commission.