Retail CSR: Upsell, Local Care, and Commission

MaxxSouth Broadband; United States; On-site; USD 21,000 - 22,000; Full time

Job summary

MaxxSouth Broadband in the retail network is seeking a Customer Service Representative to be the face of the company, delivering friendly, professional service to residential customers. You’ll assist with billing inquiries, promote and upsell MaxxSouth products, process payments and verify field appointments, while maintaining accurate cash transactions.

Join a locally rooted team that prides itself on 100% local, 24/7 customer care and opportunities for growth in a fast-growing technology

Qualifications

• High School Diploma, GED, or equivalent - required.
• Previous experience in a customer service environment - required.
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

Responsibilities

• Deliver high-quality, face-to-face customer service in a professional and courteous manner.
• Promote and upsell MaxxSouth services to new and existing customers, while fostering customer retention through excellent service and in-depth product knowledge.
• Provide accurate information regarding billing, products, services, and company policies.
• Process payments and verify field appointment times.
• Maintain accurate daily cash transactions and balance registers.

Skills

Customer service experience

Communication skills

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Job description

MaxxSouth Broadband in the retail network is seeking a Customer Service Representative to be the face of the company, delivering friendly, professional service to residential customers. You’ll assist with billing inquiries, promote and upsell MaxxSouth products, process payments and verify field appointments, while maintaining accurate cash transactions.

Join a locally rooted team that prides itself on 100% local, 24/7 customer care and opportunities for growth in a fast-growing technology