Retail CSR: Upsell, Local Care & Commission

Block Communications, Inc.; Starkville (MS); On-site; USD 21,000 - 22,000; Full time

Job summary

Block Communications, Inc. is hiring a Customer Service Representative (CSR) for our MaxxSouth Broadband retail team in Starkville, MS.

You will be the face of the company, delivering high-quality, in-person service to residential customers, assisting with billing inquiries, and promoting our fiber, TV, and voice services. You’ll upsell products, guide customers in choosing the right technology solutions, and ensure accurate cash handling and scheduling.

Qualifications

• Experience in customer service is required.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide face-to-face customer service to residential customers.
• Assist with billing inquiries and promote MaxxSouth products and services.
• Upsell services to customers and help them make informed decisions.
• Process payments and verify appointments.
• Maintain accurate cash handling and balance registers.

Skills

Customer service

Strong communication

Teamwork

Independent work

Education

High School Diploma or GED

Job description

Block Communications, Inc. is hiring a Customer Service Representative (CSR) for our MaxxSouth Broadband retail team in Starkville, MS.

You will be the face of the company, delivering high-quality, in-person service to residential customers, assisting with billing inquiries, and promoting our fiber, TV, and voice services. You’ll upsell products, guide customers in choosing the right technology solutions, and ensure accurate cash handling and scheduling.