Multichannel Customer-Care Specialist – Broadband & Electric

BrightRidge; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

BrightRidge in Johnson City, TN is seeking a Customer Service professional to respond to customer needs across channels including in person, phone, chat, and video engagement. You will cross-train across service areas, upsell broadband and BrightRidge services, maintain accurate account records, and help customers sign up, modify, or disconnect services while upholding company policies.

The role demands strong communication, the ability to work under pressure, and availability for after-hours

Qualifications

• High school diploma or equivalent.
• One year prior experience in a Customer Service/Technical Support position preferred.

Responsibilities

• Assist customers face to face, over the phone, and via chat/video engagement.
• Upsell broadband and BrightRidge services to electric customers.
• Respond to account and billing inquiries and process service changes.
• Enter all information accurately in the CIS system and document call details.

Skills

Customer Service

Communication

Multitasking

Technical Support

Education

High school diploma or equivalent

Tools

Windows 10

iOS 8

Job description

BrightRidge in Johnson City, TN is seeking a Customer Service professional to respond to customer needs across channels including in person, phone, chat, and video engagement. You will cross-train across service areas, upsell broadband and BrightRidge services, maintain accurate account records, and help customers sign up, modify, or disconnect services while upholding company policies.

The role demands strong communication, the ability to work under pressure, and availability for after-hours