Customer Service Representative

AlphaGraphics - US857; Reisterstown (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Flexible scheduling

Team-oriented culture

Career development

Job summary

AlphaGraphics - US857 is seeking a full-time Retail Customer Service Representative to build positive relationships with customers and ensure their needs are met in a fast-paced, local environment.

You will guide customers through products and services, handle orders, billing, and inquiries, and collaborate with a small team to deliver excellent service.

Qualifications

• Experience assessing customer needs and delivering high-quality service.
• Ability to build lasting relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and find solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Explain products, services, and capabilities to customers.
• Educate the community and customers about offerings.
• Relay customer requirements to the support team per policy.
• Assist customers by phone or in person with orders and inquiries.
• Process charges, deposits, or billing arrangements.
• Engage potential customers by answering questions and suggesting options.

Skills

Customer service excellence

Relationship building

Communication skills

Problem solving

Job description

Our tight-knit team in AlphaGraphics - US857 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Retail Customer Service Representative Perks and Benefits:

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable Retail Customer Service Representative (CSR) who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Retail Customer Service Representative (CSR) Daily Tasks:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Retail Customer Service Representative (CSR) Role Qualifications:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.