Retail CSR & Community Educator

AlphaGraphics; Dallas (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Competitive pay

Collaborative culture

Career path development

Job summary

AlphaGraphics is seeking a Retail Customer Service Representative (CSR) to join our tight-knit team in a full-time role. The CSR will establish and nurture positive relationships with customers, understand their needs, and clearly communicate product and service capabilities.

This position emphasizes collaboration, customer education, and responsive service in a fast-paced local business environment. Daily tasks include serving as the primary internal representative, handling orders, billing,

Qualifications

• Experience conducting customer needs assessments.
• Ability to build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking to identify strengths and weaknesses of solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Speak with customers by phone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer needs assessment

Relationship building

Written and verbal communication

Desire to help people

Critical thinking

Job description

AlphaGraphics is seeking a Retail Customer Service Representative (CSR) to join our tight-knit team in a full-time role. The CSR will establish and nurture positive relationships with customers, understand their needs, and clearly communicate product and service capabilities.

This position emphasizes collaboration, customer education, and responsive service in a fast-paced local business environment. Daily tasks include serving as the primary internal representative, handling orders, billing,