Retail Customer Success Specialist

Alphagraphicsfranchise; Reisterstown (MD); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Career path development

Fun and collaborative work environment

Job summary

Alphagraphicsfranchise in Reisterstown, Maryland is seeking a Retail Customer Service Representative (CSR) to join our tight-knit team. The CSR will establish and maintain positive relationships with customers, ensuring their needs are met professionally and courteously.

This is a full-time role involving customer interactions, service assessments, and problem-solving strategies, contributing to the overall success of our local business. Candidates should possess strong communication and relationship-building skills.

Qualifications

• Experience in assessing customer needs and satisfaction.
• Ability to build effective relationships with customers and teammates.
• Excellent written and verbal communication skills.
• Desire to assist customers continuously.

Responsibilities

• Serve as the primary internal representative of the organization.
• Provide customers with information about products and services.
• Communicate customer requirements to the support team.
• Handle customer interactions by phone or in-person.
• Determine charges for services requested and collect payments.
• Attract new customers by answering inquiries about services.

Skills

Customer needs assessment

Relationship building

Communication skills

Critical thinking

Job description

Alphagraphicsfranchise in Reisterstown, Maryland is seeking a Retail Customer Service Representative (CSR) to join our tight-knit team. The CSR will establish and maintain positive relationships with customers, ensuring their needs are met professionally and courteously.

This is a full-time role involving customer interactions, service assessments, and problem-solving strategies, contributing to the overall success of our local business. Candidates should possess strong communication and relationship-building skills.