RETAIL COMPUTER TECHNICIAN

Micro Center; Columbus (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical Dental Vision

Employee Discount

Tuition Reimbursement

Paid Time Off

401(k) Match

Vendor Training

Career Growth

Job summary

Micro Center is seeking a self-motivated Retail Computer Technician to help customers get the most from their technology by providing expert troubleshooting, repairs, and exceptional service at the service counter. You will diagnose and repair devices, assemble custom PCs, and stay current on products and vendor certifications while delivering clear, professional communication.

This role requires standing, lifting up to 100 lbs occasionally, and flexible hours including weekends.

Qualifications

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience preferred.
• Industry certifications are preferred and are required within 90 days of hire.
• Excellent communication and interpersonal skills.
• Ability to multitask and adjust priorities.
• Must be able to stand and walk for duration of shift; occasional heavy lifting up to 100 lbs.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for a variety of computers and related products.
• Recommend service solutions including data backups, antivirus, extended warranties, and subscriptions.
• Identify, diagnose, and document hardware or software problems on desktops, laptops, mobile devices, TVs, and monitors.
• Assemble custom computers for BYO builds.
• Maintain technical certifications and vendor certifications while staying current on products and technologies.
• Maintain a clean, organized service area and accurate inventory.
• Provide timely updates to customers via face-to-face, phone, SMS, and email.
• Ensure customer service standards are met and handle difficult situations professionally.
• Perform additional duties as assigned.

Skills

Communication skills

Customer service

Education

High School diploma or equivalent

Industry certifications preferred (within 90 days)

Job description

MICRO CENTER is the nation's leading computer and electronics big box retailer, offering more than 40,000 top technology products. For over 45 years, our success has been driven by unmatched expertise, a passion for innovation, and a steadfast commitment to exceptional customer service.

Joining Micro Center means more than working in retail- it's an opportunity to be at the forefront of fast-growing tech, including edge AI, advanced 3D printing, robotics, and emerging maker solutions shaping the future.

At Micro Center, Passion, Energy, and Commitment aren't just words-their how we work, grow, and win together. We take pride in creating long-term customer relationships and cultivating a workplace where associates are supported, empowered, and valued. Our teams play a hands-on role in bringing complex and cutting-edge solutions to life for our customers, making technology approachable and impactful every day.

About the Role

We are currently seeking a self-motivated, results-oriented RETAIL COMPUTER TECHNICIAN. This role will help customers get the most from their technology by providing expert troubleshooting, repair recommendations, and exceptional service throughout their experience. They will diagnose and repair a wide range of devices, build custom PCs, and recommend solutions that protect and enhance customers' technology investments. You'll stay on the cutting edge of the latest products and technologies while maintaining technical certifications and delivering clear, professional communication.

What You'll Do

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, SMS, and email communication regarding their service event on a constant basis
• Ensure that customer service standards are met and that difficult customer situations are handled courteously and professionally
• Perform additional duties and responsibilities as assigned

What We’re Looking For

• High School diploma or equivalent with one year of related computer service repair or technical customer service experience strongly preferred
• Industry certifications are preferred and are required within 90 days of hire (company paid)
• Excellent communication & interpersonal skills combined with the ability to multi-task and adjust priorities
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Requires standing and walking throughout the service department for the duration of each shift
• Requires constant manual lifting and carrying of objects up to 25 lbs and frequent manual lifting of 26-50 lbs (and occasional up to 100 lbs) to move hardware for diagnostic testing
• Requires constant use of manual and power hand tools- including screwdrivers, soldering irons, heat guns, tweezers, and specialized instruments to perform delicate repairs, as well as repetitive keyboard operation

Benefits That Support Your Growth and Well-Being

At Micro Center, we're committed to taking care of our associates so they can thrive-both at work and in life. Our comprehensive benefits package includes:

• Medical, Dental & Vision Coverage for regular full-time associates
• Competitive Employee Discount, including our Friends & Family Discount Program
• Tuition Reimbursement and Education Savings Opportunities to support continuous learning
• Paid Time Off for regular associates to rest, recharge, and take care of what matters most
• 401(k) Retirement Plan with Company Match to help you plan for the future
• Industry-Leading Vendor and Company Training to build your skills and product expertise
• Clear Career Growth and Advancement Opportunities across the organization

Why Micro Center

Our core promise is to take care of our associates and our customers. That commitment has guided our culture, our growth, and our success for more than four decades—and it's what makes Micro Center a truly exceptional place to build your career.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.