Retail Coach & Store Team Leader

Rally House; Plainfield (IN); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House is seeking an Assistant Coach to support the Store Manager in driving store performance, training, and guest-focused operations. The role emphasizes coaching, compliance, and execution of standards across all shifts to deliver consistent, engaging customer experiences.

Responsibilities include talent onboarding, training plans, performance coaching, and hands-on leadership during the Head Coach’s absence. A strong retail background and customer-centric mindset are essential.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.

Job description

Rally House is seeking an Assistant Coach to support the Store Manager in driving store performance, training, and guest-focused operations. The role emphasizes coaching, compliance, and execution of standards across all shifts to deliver consistent, engaging customer experiences.

Responsibilities include talent onboarding, training plans, performance coaching, and hands-on leadership during the Head Coach’s absence. A strong retail background and customer-centric mindset are essential.