Assistant Coach: Retail Team Leader & Trainer

Rally House; Madison (WI); On-site; USD 23,419 - 33,957; Full time

Job summary

Rally House is seeking an Assistant Coach to serve as the Assistant Store Manager, helping drive store performance by enforcing standards and developing the team. You will own day-to-day operations, support training, and assist the Head Coach in achieving store results.

The role requires coaching, customer-centric service, and strong merchandising skills, with availability for a full schedule including days, evenings, weekends, and holidays to match local sports events.

Qualifications

• Ability to lead and develop teams in a retail setting.
• Strong communication and prioritization skills.
• Proven ability to coach performance and provide feedback.
• Adept at managing store operations and guest experience.

Responsibilities

• Partner with Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Leadership

Coaching

Communication

Retail operations

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach to serve as the Assistant Store Manager, helping drive store performance by enforcing standards and developing the team. You will own day-to-day operations, support training, and assist the Head Coach in achieving store results.

The role requires coaching, customer-centric service, and strong merchandising skills, with availability for a full schedule including days, evenings, weekends, and holidays to match local sports events.